Return and Refund policy
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Suman Poshak Bhandar’s Refund Policy
1. No Refunds Policy
At Suman Poshak Bhandar’s, we strive to provide the highest quality handcrafted Poshak for Indian God Idols. Due to the personalized and delicate nature of our products, we do not offer refunds & returns once an order has been placed. We encourage customers to carefully review their orders before finalizing the purchase to ensure complete satisfaction.
2. Exchange Policy
We offer exchanges under the following conditions:
- Eligibility:
Free exchanges are allowed once for orders over ₹899 within 2 days of
delivery. Please ensure that the product is in its original packaging,
unused, and in the same condition as received.
- Exchange Process: For orders eligible for free exchange, we will arrange for a reverse pickup at no extra cost to you. Once we receive the returned item, we will ship the exchanged product to you.
- Exchange Fee: For orders below ₹899, an exchange fee of ₹150 will be charged. This fee covers the cost of reverse pickup, new delivery, and handling charges.
- Damaged
Items: In the unlikely event that your product arrives damaged due to
shipment, we will offer a free exchange irrespective of the order value.
Please contact us immediately upon receiving the damaged item, and we will
arrange for the necessary exchange.
3. How to Initiate an Exchange
To initiate an exchange, please contact our customer service team within 2 days of delivery on mobile and WhatsApp number +91-9615555547 or sumanposhak13@gmail.com. Our team will guide you through the process and ensure a smooth exchange.
4. Customer Satisfaction
At Suman Poshak Bhandar, customer satisfaction is our top priority. While we do not offer refunds, our team is dedicated to resolving any issues with your order. Please reach out to us if you have any concerns, and we will do our best to assist you.
5. Contact Us
If you have any questions or concerns about our privacy policy or how we handle your data, please contact us via call and whatsapp at +919615555547 or sumanposhak13@gmail.com.